Policies

Payment

Cancellation

Refunds

results and guarantees

Methods of Payment

Travel Fee

Safety Procedures

Scope of Practice

Our Methods

Payment is required at the time of booking. As a small business of just two individuals, we need payment in order to reserve the spot for you.

At Behave Atlanta, we have great respect for your time, and we expect the same from you. If you book a session with us but need to reschedule it, please let us know ASAP. If you cancel close to your scheduled time, we are unable to book another appointment during your slot. As a small business of two, we have limited sessions per week. If you’ve booked that time, another person is waiting additional days to get our next open spot. Therefore, our cancellation policy is as follows:

• Any cancellations less than 48 hours in advance are subject to a $50 one-time fee.

• If you are less than 12 hours before your appointment time, the whole session will be deducted.

There is an expiration of six months for all purchases. Please keep this in mind when booking a package with us. Our goal is to be consistent with our work so you and your pet can accomplish our goals.

We do not offer partial refunds for unused sessions of a package. There are rare exceptions in which a refund or extension will  be permitted but this is based on our discretion on a case by case basis.

Each animal is different and while there are no guarantees, you can expect good results. By investing in training and behavior, you can expect to learn ways to understand your pet better, learn specific tools to manage your individual pet’s behavior issues, troubling situations, and improve communication and harmony in your home life. 

We specialize in contextual learning and setting up you and your pet to succeed. We will work with you on specific goals and a way to track, ensure progress.

We believe that prices should be up front and we’ve got all of our packages on our website with a purchase button. In addition to this option which uses a credit card, we can also take a check in person (if it’s a first-time session, we will ask you to pay the deposit first and the rest of the balance when we meet you).

Traffic in Atlanta can be horrendous so we ask for your flexibility in planning in person appointments around rush hour. These are the occasions in which you’ll be charged a travel fee:

• A rush-hour time is needed to get to you and that time takes 35+ minutes each way.

• You are not in one of our listed areas. You can see those here (scroll to the bottom of the page to see “Service Areas”).

We do not want appointments to be stressful for you, your pet, or ourselves. We ask that you do your best to make your dog comfortable on our first meeting. If you have a stressed, anxious, or aggressive dog, we may ask you to crate or leash your dog prior to entry. Please follow this protocol so that we can build trust with your dog from the start by initiating a greeting in a purposeful way.

We are not veterinarians and are not authorized to recommend or give out medication. While we have certifications in behavior and training, this is different from a veterinary degree. We are dedicated to maintaining the integrity of our industry and safety of our clients. Many behavioral issues stem from underlying health issues or can be helped with medical interventions. During our information intake period, we may ask about medications to get a full picture of your pet’s health. If we feel medical intervention should be looked into we will recommend you make an appointment with your veterinarian about the issue in question. We are happy to work with your vet to help you get the most out of your treatments!    

We use positive reinforcement tools and methods. We do not recommend the use of force or correction-based methods. We follow the American Veterinary Society of Animal Behavior’s recommendation on the use of punishment. We reserve the right to discontinue services if your preferred methods are not in keeping with our philosophy.